Legal

Terms and conditions

Lumoura · Version 2.0 · Effective date: 26 October 2026
This is a translation of the Dutch version. If the two differ, the Dutch version prevails.

These terms apply to everyone who uses Lumoura: organisers who order an event and guests who share photos or videos. Questions? Feel free to email mail@lumoura.eu.

1. Who are we?

2. Definitions

• Organiser: the person who orders and manages an event, for example the wedding couple
• Guest: someone who shares photos or videos via the QR code or link, without an account
• Event: the page for one celebration or occasion, with its own QR code, guest page and portal
• Content: the photos and videos shared via Lumoura
• Upload period: the period during which guests can upload
• Retention period: the period after the upload period during which the content stays online

3. Packages

You choose a package for each event. What each package includes and what it costs is shown under pricing. In short:

• Trial (free): up to 5 photos for the entire event, uploads until 7 days after the date, then kept for 14 days. Once per email address
• Basic: 10 photos per guest, uploads until 7 days after the date, then kept for 3 months
• Premium: unlimited photos and videos (up to 3 videos of 1 minute per guest), shared gallery for guests, uploads until 14 days after the date, then kept for 12 months
• All-in: everything in Premium plus a live slideshow, your own logo without Lumoura branding and videos of up to 2 minutes (5 per guest), uploads until 30 days after the date, then kept for 24 months

4. Ordering and payment

• You pay in advance per event, via our payment partner Stripe (iDEAL or credit card)
• All prices are in euros and include VAT
• As soon as the payment has been received, your event is ready straight away. You will receive an email with a link to log in
• Discount codes are only valid under the conditions attached to the code, cannot be exchanged for cash and cannot be combined with the trial

5. Cancellation and right of withdrawal

If you are a consumer, you may cancel your order free of charge within 14 days of purchase, as long as no photos or videos have yet been shared by guests. To do so, send an email to mail@lumoura.eu; you will receive the full amount back within 14 days, in the same way you paid.

Because your event is ready immediately after payment, by placing your order you ask us to start right away. Once photos or videos have been shared, the service has been put into use and the right of withdrawal lapses. If something goes wrong on our side, we will always find a solution together.

6. The service

• Guests can only upload during the upload period and within the limits of the package
• As an organiser you can choose the theme, delete uploads, send guests a notification once the album is ready (with Premium and All-in) and download everything in one go
• We do our best to keep Lumoura available at all times, but cannot guarantee uninterrupted availability. We schedule planned maintenance outside busy moments as much as possible

7. Retention and downloading

After your package's retention period, we permanently delete all photos, videos and guest data of the event. We send you an email reminder 30 days and 7 days in advance. Download your content in time: once it has been deleted, we cannot recover anything.

8. Content and conduct

Photos and videos remain the property of the guest who took them and of the organiser. By uploading, you only give us permission to store the content and to show it to the organiser and, if the gallery is turned on, to the guests of the event. We never use content for our own promotion.

You may not share content that is unlawful, offensive or infringing, or that shows someone who clearly did not consent to it. The organiser can delete such uploads; we will also do so if we see them or they are reported to us. In case of abuse, we may close an event or account.

9. Liability

We are not liable for indirect or consequential damage, for content uploaded by guests, or for the loss of content after the end of the retention period. In all cases, our liability is limited to the amount you paid for the event concerned. This does not apply if the damage is the result of intent or gross negligence on our part.

10. Privacy

How we handle personal data is explained in our privacy policy.

11. Closing your account

You can have your account and events deleted at any time by emailing mail@lumoura.eu. We will then delete everything within 30 days, except the order data that we are legally required to keep for 7 years.

12. Changes

If we materially change these terms, we will let organisers know by email at least 30 days in advance. For an event that has already been paid for, the terms that applied at the time of the order remain in force.

13. Governing law

These terms are governed by Dutch law. We prefer to resolve any dispute together. If that is not possible, the court in the district of Rotterdam has jurisdiction, unless the law designates another court.

14. Contact